RMA request for the return of the device
Quick help through our RMA request for returns.
"Return Material Authorization" or "Return Merchandise Authorization" ("RMA number") is an identification number assigned by FORSIS for the return of goods.
The repair process is optimized if an RMA is requested before a defective device is returned. This can be done by phone, email or via the homepage.
Please note the following about shipping
We ask you to observe the following things:
- Loss of guarantee for goods damaged by improper packaging.
- Use only our original packaging.
- We reserve the right to repack the goods for safe return transport, for this we charge a flat rate of EUR 26.50 plus VAT.
- We do not accept goods that are returned freight collect.
Here's how to properly prepare your device
Data backup
Please make a backup of all personal data.
The device may need to be reinstalled. This can lead to a partial or complete loss of your personal data. FORSIS is not responsible for backing up and / or restoring your personal data.
REMOVE all PASSWORDS
Please remove all passwords, otherwise your device cannot be accessed and it will be returned to you for a fee.
Cleaning fee
We would like and must draw your attention to the fact that we charge a cleaning fee of 90 euros for heavily soiled devices that are sent to us for repair.
Error Report
It helps us a lot if you enclose a detailed bug report. For goods returned to us that show no defects despite thorough tests, we charge a test flat rate of EUR 86 plus VAT.
Guarantee on repaired components
You receive a 12-month guarantee on repairs or replacement parts.
"We will gladly answer your questions."
